Refund policy

WARRANTY AND RETURNS

All of the products supplied by Dynacor are on a resell basis from supplier chains in South Africa. All warranties are supplied by the local brand Distributors of the product through the supplier. Please also check your warranty information from the relevant manufacturer. The local Brand Distributor/Supplier has the ultimate decision on any warranties and we are forced to uphold their policies. All media and consumables do not carry warranties and cannot be returned unless a known problem has been reported to our supplier with similar items in their batches and they are prepared to replace them. Dynacor will facilitate this process for the customer. 

If your product is defective, and the defect is within the specifications of the manufacturers and suppliers warranty, please inform us about it. We will arrange for your item to be booked in with our supplier's Technical department. Testing could take up to 7 days. Dynacor provides a carry in warranty so the customer has to either get the product to our offices in Yzerfontein - Western Cape or directly to our Supplier/s located in Cape Town, JHB and Durban. We will then consult with the supplier/s on your behalf with respect to the fault, and deliver what the supplier provides us with back to you. In most cases, suppliers replace defective items immediately - if no stocks are available, we may credit you or suggest a replacement, depending on what the supplier is able to provide. Should the supplier detect no fault (in the cases of intermittent or problems that can't be reproduced on testing), or there is physical damage which may void the warranty, no replacements can be made and we will charge you delivery fee to return the item to you. 

The inherent nature of electrical and mechanical components means that we understand that faults do occur that remain undetected until first used. We always want your experience with us to be as positive as possible, and will strive to satisfy you in these circumstances. 

If you have purchased a product that is incompatible with your existing system or is functional, but does not meet your requirements, then we will accept the product back for a credit if it is returned in re-sellable condition in the original packaging within 7 business days of purchase date. The Customer need to arrange their own courier to return the item/s to us and in some cases up to 6% handling fee can be deducted from your available credit. This is a charge on the value of the item to cover Payment Gateway charges on the initial payment and courier fees for the initial delivery done. We cannot accept returns after 7 business days from the date of purchase or if the packaging has been opened or damaged. The items need to be in a re-sellable state.

If a customer purchased an item that is unavailable due to the volitile nature of this Industry with stock selling out extremely fast before it can be updated on the store then a credit will be given to choose a suitable raplacement, Refund will be offered only when no suitable option is available both in specs or relevant price. Refunds may incur up to 6% handling fee. This is a charge on the value of the item to cover Payment Gateway charges on the initial payment but we will always attempt to sourse a replacement model or option to satisfy our customers.